Access Healthcare, one of the largest providers of the revenue cycle business process and IT services, has been ranked #14 in the Dallas Business Journal’s Middle Market 50 List for 2020, an annual ranking of the fastest-growing middle market companies in North Texas. This is Access Healthcare’s fourth consecutive year being named to this list.
Access Healthcare Services recognized among Top 25 Innovative Companies of 2020
Access Healthcare, one of the largest providers of healthcare revenue cycle management and IT services, announced that it has been recognized amongst the Top 25 most innovative companies in India for the year 2020 by the Confederation of Indian Industry (CII) at the India-Portugal Technology Summit.
Access Healthcare successfully retains PCI DSS (V3.2.1) Certification
Access Healthcare has retained the PCI DSS (V3.2.1) certification for its payment card processing centers in the Philippines and the IT/Infrastructure operations in India. This certification provides additional security assurance to its customers. It allows the organization to process the patient intake management process confidently as it requires storing and processing credit card information and other sensitive information. The assessment was performed by one of the leading and qualified security assessing organizations in the industry.
Access Healthcare Services Appoints Two New Senior Leaders
Access Healthcare Services Announces New Chief Investment and Transformation Officer
Dallas-based Access Healthcare Services USA LLC, specialists in healthcare revenue cycle management and IT services, has appointed Harish Mysoré, Chief Investment and Transformation Officer. Harish has a robust track record in corporate development and acquisitions and will be responsible for identifying growth opportunities for Access Healthcare and driving transformation to deliver value to its customers. He will lead the company’s organic and inorganic investments, strategic partnerships and joint ventures.
Access Healthcare Services Mobilizes Global Workforce
Revenue Cycle for Medical Centers Maintained During COVID-19 Outbreak
DALLAS - May 13, 2020 – Dallas-based Access Healthcare Services USA LLC, specialists in healthcare revenue cycle management and IT services, with more than 12,000 employees worldwide, achieved the seemingly impossible task of mobilizing their employees in India and the Philippines to both home and remote work environments in less than 48-hours at the onset of nation-wide mandated office shutdowns during the COVID-19 pandemic. Company executives credit the swift execution of their 4-stage emergency action plan to the company’s culture of strong leadership, client service conviction, employee dedication, and proprietary technology solutions.
Access Healthcare associates working from home
As early as February, Shaji Ravi, Access Healthcare’s President and Managing Director based in India was convinced that work from home orders were imminent in both India and the Philippines. This requirement would have a significant negative impact on the economies of India and the Philippines, as these countries are home to a large number of offshore delivery centers for many global companies. In mid-March, David Tassoni, President of U.S. Operations for Access Healthcare, initiated discussions with senior management about the company’s emergency action plan that would mitigate the looming client service delivery and continuity of business challenges due to the expanding COVID-19 pandemic. Management concern was two-fold: the continuing delivery of high-quality services to their healthcare clients; and, to support and maintain the company’s 12,000 person workforce (in 13 delivery centers in India and 4 centers in the Philippines), both while being productive and compliant under COVID-19 restrictions.
“A new way of conducting business was conceived and executed within 48 hours. Contrary to what many businesses fear when considering offshoring their revenue cycle management, we experienced order, concern, dedication, and employees rising above and beyond our expectations.”
The Access Covid-19 Action Plan prioritized frequent communication and engagement with all clients worldwide, mobilizing the workforce to new locations in less than 48 hours and deploying a virtual-office hierarchical management strategy. The work-from-home blueprint is atypical in these countries, especially in the revenue cycle management industry, due to asset security, legal concerns, HIPAA constraints, mobility of computer hardware, and availability of internet service in rural areas. Access Healthcare’s legal teams worked closely with clients to communicate steps being taken under the company’s COVID-19 action plan, the impact on existing terms and conditions, if any, and related mitigation plans.
Heartwarming stories of perseverance and innovation emerged amidst the new remote working mandate. The populations of India and the Philippines often live in multi-generational homes consisting of 800 to 1000 square feet of living space. Some of the remote workers in rural locations would strategically locate their home workspace where they could attain best internet service, which could often times disrupt the typical household routine. Family members graciously adjusted their own schedules to accommodate the Access Healthcare security requirements. The company compensated remote employees for power and internet services at home, as well as providing data cards to those areas with limited broadband connectivity.
“India and the Philippines were impacted enormously,” said Ravi, “A new way of conducting business was conceived and executed within 48 hours. Contrary to what many businesses fear when considering offshoring their revenue cycle management, we experienced order, concern, dedication, and employees rising above and beyond our expectations. We want our clients and prospects to know this is a reliable, safe and effective business model.”
Currently 99% of the production staff is remote access capable and are operating at over 90% of normal production capacity. The next and final step to operation mobilization will be the gradual and phased return to the delivery centers in the large cities once the lockdown mandate expires.
Access Healthcare’s senior management sees their proprietary technology, systems and loyal workforce as their strength. Interestingly, the firm has experienced growth during the COVID-19 pandemic and has even continued their recruitment process, conducting new-hire interviews and testing via Zoom. The newest class of recruits is currently onboarding and training virtually.
Chairman Anurag Jain anticipates increased capital investment in technology and automation for many companies on the near horizon. Following this crisis, he believes the nimble companies will consider their core capabilities, and outsource many secondary functions.
“There will be other crises, no doubt,” says Jain. “Pandemics, severe weather events, unstable governments – I’m very pleased with our company’s response to COVID-19, and believe we are well positioned for the future.”
Get Shift Done for North Texas Initiative Launched
Fund to Provide Shift Worker Assistance to Non-Profits During COVID-19 Crisis
DALLAS, Texas (March 17, 2020) – Today, the Get Shift Done for North Texas Initiative (http://www.getshiftdone.org/) was launched to employ affected hourly workers, in the food and beverage hospitality industry, to perform shifts for non-profit organizations and institutions in need during the COVID-19 crisis. The Get Shift Done for North Texas Fund was created at Communities Foundation of Texas to raise money to provide wages to hourly workers to serve volunteer shifts at local non-profit organizations, so they can prepare and deliver meals to the 'at-risk' populations (children, elderly, families in need).
Local business and community leaders Anurag Jain and Patrick Brandt launched the idea with support from their respective companies, community leaders, restaurant owners, and non-profit organizations, such as the North Texas Food Bank, where Jain serves as Chairman of the Board.
“During times of uncertainty, it is important to come together to find a way to serve our neighbors in need,” says Anurag Jain, Chairman of Access Healthcare and Managing Partner of Perot Jain. “It will take innovation and collaboration to meet the needs for North Texans, and we expect these needs to continue to grow in the coming months especially for the at-risk population needs for food and resources. We also know there is a large number of workers in the food and beverage hospitality industry that are currently in need of work and we want to offer our volunteer community time to be at home with their families. Our goal is to help both the workers and the non-profits facilitate delivering meals to those in need while providing wages to the affected shift workers,” he added.
The Shiftsmart platform and operations team will manage the onboarding, matching, scheduling, dispatching, and routing of workers to perform shifts. The existing infrastructure of food banks will be leveraged to match affected workers with available shifts. Restaurants will schedule their staff shifts at North Texas based non-profit organizations preparing, assembling, and delivering meals at a wage rate of $10/hour, paid from the Get Shift Done for North Texas Fund.
“We want to do our part and help our community during this crisis,” says Patrick Brandt, President of Shiftsmart. “Through our partnership with the North Texas Food Bank, beginning this Thursday, March 19, 2020, we will be able to serve over one million meals while providing more than $250,000 in wages to over 1,000 workers per week,” he adds.
For more information or to support this fund go to http://www.getshiftdone.org/
ABOUT COMMUNITIES FOUNDATION OF TEXAS
We are the foundation for a thriving community. Our community is a special place, with a long history of caring citizens, rapid growth and a robust economy. But as it continues to grow, so to do the needs of those facing imbalances in income, racial equity, and educational and economic opportunity. And data suggests these needs will only increase. But the future of our community can remain bright.
At Communities Foundation of Texas, we work side by side with caring donors, committed nonprofits, philanthropy-focused businesses and civic leaders to help build communities that thrive for all.
www.cftexas.org
ABOUT THE NORTH TEXAS FOOD BANK
The North Texas Food Bank (NTFB) is a top-ranked nonprofit hunger-relief organization operating a state-of-the-art volunteer and distribution center in Plano- the Perot Family Campus. Last year, the Food Bank worked hard in partnership with member agencies from our Feeding Network to provide to almost 77 million nutritious meals across a diverse 13-county service area - this means more than 200,000 meals per day for hungry children, seniors, and families. But the need for hunger relief in North Texas is complex and in order to meet the need, the NTFB is working to increase our food distribution efforts. Our goal is to provide access to 92 million nutritious meals annually by 2025.
NTFB is a member of Feeding America, a national hunger-relief organization.
www.ntfb.org
ABOUT SHIFTSMART
Shiftsmart is a worker-centric online marketplace that connects today’s dynamic workforce with companies facing increasingly complex staffing requirements. By empowering workers with more hours, better pay, and greater opportunity, Shiftsmart creates a mutually beneficial labor ecosystem. With Shiftsmart, Workers build income, skills, and experience to become true micro-entrepreneurs. Companies can manage their own workforces and increase labor fulfillment with fast, convenient access to a large, always-connected global labor pool. Communities reduce poverty, increase productivity, and lower income volatility. Powered by cutting-edge technology, Shiftsmart executes shifts in 20 countries for leading edge employers including Google, Airbnb, HP, Chick-fil-A, and Deloitte. Shift how you work. Shift how you hire. Shift how jobs get done.
www.shiftsmart.com
ABOUT ACCESS HEALTHCARE
Headquartered in Dallas, Texas, Access Healthcare provides services to physicians, hospitals and healthcare systems and other related service providers to streamline their processes so they can focus on their patients and provide the best quality of care. We operate from 19 delivery centers worldwide and our 12,000+ staff is committed to bringing revenue cycle excellence to our customers by leveraging technology, emerging best practices and global delivery. www.accesshealthcare.com
MEDIA CONTACT: Vicky Riley Riley Communications vtriley@me.com
Original Press Release: https://www.prnewswire.com/news-releases/get-shift-done-for-north-texas-initiative-launched-301026438.html
Access Healthcare Recognized in the 2020 IAOP Global Outsourcing 100 List
“Choosing the right outsourcing partner is more important than ever,” said Anurag Jain, Chairman of Access Healthcare. “We are committed to providing the best in class services to our customers, and being included in this prestigious list further validates how far we have come along in establishing Access Healthcare as a preferred service provider in the revenue cycle management domain.”