Client Partner - Patient Collections

Grow your career with access healthcare!

We are looking for a skilled and experienced Patient Collections associate to join our dynamic team. If you have a background in handling patient collections in a BPO environment and possess excellent communication and organizational skills, you are eligible to apply.

Work location: Manila

Key responsibilities

  • Manage the end-to-end process of patient billing and collections for self-pay accounts

  • Ensure accurate and timely invoicing of self-pay patients

  • Communicate with patients in a professional and empathetic manner to discuss outstanding balances and payment options

  • Address patient inquiries related to billing and collections, providing clear and concise information

  • Process payments, set up payment plans, and negotiate settlements when necessary

  • Reconcile payments received with outstanding balances and update records accordingly

  • Maintain accurate and up-to-date documentation of all patient interactions and payment arrangements

  • Generate reports on collection activities, outstanding balances, and other relevant metrics

  • Ensure compliance with all relevant regulations and internal policies related to patient billing and collections

  • Stay informed about changes in healthcare billing and collections regulations

  • Collaborate with internal teams, including finance and customer service, to resolve complex billing and collection issues

  • Participate in regular meetings to discuss process improvements and share insights

Job Requirements

  • Strong understanding of healthcare billing and collection processes

  • Excellent communication and interpersonal skills

  • Proficiency in using billing and collections software

  • Ability to treat all patient information with utmost confidentiality

  • Detail-oriented with strong organizational and time management skills

Qualifications

  • Minimum of 2 to 3 years of experience in patient collections within a BPO set-up

  • Any college graduates with bachelor’s degree

More Ways to Apply

Refer+and+Win.png

Know a friend who would like to work for us? Refer and Earn money when they complete 90 days with Access Healthcare.  Please note that you will need to  connect your Facebook account.