About the Role
This position reports to the Senior Vice President of US Operations with Access Healthcare. The Director of Client Services will be responsible for the overall success of the client engagement, guiding it from inception through development and providing continuity for the client.
This individual must be immediately recognizable as a leader, possessing outstanding communication, listening, and interpersonal skills, and be able to quickly establish credibility and rapport with a broad set of senior executives.
Supervisory Responsibilities
This position has direct supervisory responsibilities, including all team members reporting to this role.
Duties/Responsibilities
To be the central point of contact for the customer from Access Healthcare to ensure we exceed customer expectations and retain the highest customer satisfaction. This individual will serve as a client advocate ensuring all client expectations are fully understood and executed within Access Healthcare and ensuring the client understands the value provided by the organization
To be a growth agent for the organization by executing incremental growth plans and new revenue acquisition from existing clients assigned. To become the trusted advisor of the customers (that will be part of the individual's portfolio) and be able to shape opportunities and drive value to the client for all their needs
To collaborate with internal operations leadership, solution team, and finance teams to develop and submit client value proposals
To work closely with both onshore, offshore leadership and operational teams to ensure optimal performance outcomes for assigned clients
To ensure adherence to client governance meetings by establishing and conducting regular business meetings with the client and internal operational stakeholders. Coordinate regular Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs) with the client, service delivery, and business development
Ongoing engagement with clients exposing them to Access Healthcare's expanding capabilities and product offerings, with a keen eye towards gathering product & market intelligence and driving value in solving client challenges. In the process, to grow the revenue base with the client
Performs other related duties as assigned
Required Skills/Abilities
Excellent client relationship and process management skills
Analytical and critical thinking skills
Proven analytical and root cause analysis capabilities
Attention to detail and accuracy
Excellent writing, communication skills, and strong interpersonal skills
Ability to organize and prioritize multiple projects, activities, and deadlines
Must be self-motivated and able to work autonomously
Ability to create and develop relationships at all levels
Education and Experience
Bachelor's degree in related discipline or equivalent experience required
Must have ten years of revenue cycle management experience working in a global delivery model
Prefer, but do not require, participation in revenue cycle operational platform groups such as HFMA, AAHAM, or other recognized professional associations
Proficiency with Microsoft Office, including Word, Excel, and PowerPoint
Proficiency with Electronic Health Records
Physical Requirements
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times
Please use the form below to submit your application
About Access Healthcare
Access Healthcare is a leading provider of technology-enabled revenue cycle management services which transform and solve challenges across health systems, hospitals, and physician practices. Headquartered in Dallas, it is a privately held organization with employees throughout the US, India, and Philippines locations.
Our mission is to be the trusted partner to manage revenue cycle services for physicians and health systems so that providers and patients can focus on what matters most. Our priority is to always do what is best for our employees, clients, patients, and trusted partners. Our core values are the foundation of our culture and the people we aspire to be in serving our clients, working with partners, and in collaborating with each other.