Access Healthcare, a leading provider of end-to-end healthcare revenue cycle and information technology services, has achieved a headcount of 18,000 employees as of November 2021. Ending the year 2020 with just over 13,000 people on its rolls, the company has registered an impressive growth rate of around 35% since then.
Access Healthcare’s Response to COVID-19
Headcount Growth
Since its inception in 2011, the company has grown rapidly, outperforming sector growth expectations due to its unique technology and analytics-led global delivery model. Through 2019 and 2020, the Access Healthcare team demonstrated tremendous resilience and ensured continuity of business operations amidst the COVID-19 pandemic. The ability to ensure continuity of mission-critical revenue cycle operations resulted in many of the company’s customers transitioning to a single vendor model from a multi-vendor sourcing strategy. Further, the growth in demand ensured Access Healthcare did not lay off even a single employee on account of the COVID-19 pandemic. On the contrary hand, the company onboarded over 5,000 new employees in the 12 months since the beginning of the post-lockdown recovery phase and improved career opportunities for the employees.
Shaji Ravi, President, and Managing Director, Access Healthcare, explains the key drivers for the extraordinary growth, “To be successful, we have to provide value beyond just cost-arbitrage, and operational efficiency is, therefore, key. Our delivery model utilizes multiple technologies for efficient process management and automation to improve process delivery. Our technology helps us distribute work to our 19 global delivery centers, manage outcomes we deliver, and enables us to focus on improving continuously and doing better each month..”
Further, he credits the company’s agility and quick adaption to the new normal for the successful results achieved in recent times, “Onboarding the right people is key to sustaining the competitive advantage in this business. The COVID-19 pandemic resulted in an influx of talent being suddenly available in the market, but the lockdown in several cities we operated from posed challenges in selection and training. We have now perfected a fully online recruitment process to keep up the momentum while ensuring the safety of everyone involved. The model demands zero physical presence of the individual in any of our delivery centers, conceivably across the entire employee lifecycle in the organization.”
Automation and business Process Management Tools
Access Healthcare has always distinguished itself from industry peers through the strategic deployment of digital technology in service delivery management. A proprietary workflow management platform named arc. in integrates all operations, resource management, and support services with seamless data flow across all systems. The platform also provides secure access to employees through mobile devices to enable remote working during emergencies. During the peak of the COVID-19 pandemic in early 2020, the system helped the company implement business continuity effectively and ensure seamless operational delivery, enabling the company to bounce back to 90% of full capacity production just a week after the enforcement of work-from-home across the organization.
Access Healthcare’s echo-Revenue Cycle Process Automation suite is a complete suite of robotic process automation, artificial intelligence and machine learning technologies that provides point solutions for each component revenue cycle process. Learn more about echo here. Initially built for in-house process automation, the platform is now available to customers and system integrators.
Customer focused solutions driving market leadership
The company’s unrelenting support ensured optimal revenue flow to its healthcare clients, who faced multiple headwinds of care delivery, declining reimbursements, and labor shortage during the pandemic. The mission-critical support helped practices, physician groups, and hospital systems clients focus on delivering critical care services to patients in the pandemic without worrying about billing and revenue cycle processes.
Earlier this year, Access Healthcare was named a “Leader” and “Star Performer” in the Everest Group’s Revenue Cycle Management Operations-Services PEAK Matrix® Assessment 2021. Further, the Golden Feather Awards 2021 recognized the company as the Best in Recruitment and Consulting, and Best in Talent Management Technology Implementation.