Prabhakar Munuswamy, Vice President and Head of IT Application Development, Access Healthcare, has been accorded the “Smart Innovator” title at the Dynamic CIO Smart Innovator Awards 2021. A jury comprising eminent professionals from the technology and business sectors chooses innovators from across industries as a “Smart Innovator,” a recognition given to some examples of people, process, and technology-led innovation.
With an entire ecosystem of intelligent revenue cycle bots built on the latest machine learning and artificial intelligence technologies, echo is the first-ever practitioner-developed automation platform in the revenue cycle space. The echo suite employs a micro-services-based architecture, which makes it highly customizable and configurable. echo’s ability to bring together multiple technologies, i.e., robotic process automation, machine learning, AI, conversational AI, and analytics together, enables process innovation across business processes in different industries
echo strives to reduce inefficient across the entire change of revenue cycle processes. It brings point solutions for eligibility verification, data entry (demographics and charge capture automation), medical coding, high volume payment posting, accounts receivable management, denial management, and appeals. Over the last five years, process experts and technologies have collaborated and tested echo at scale. Earlier this year, we launched echo as a commercial solution to help our clients achieve improved business outcomes.
Accepting the recognition, Prabhakar said, “I am happy to be recognized as a Smart Innovator. This recognition validates Access Healthcare’s progress in building future-proof, intelligent robotic process automation solutions to transform healthcare revenue cycle processes.”
In these times of labor shortage, automation technologies are gaining wider acceptance in the US healthcare industry, bringing better productivity and efficiency. Automation also strengthens the offshoring model and unlocks value for outsourcers, allowing them to invest capital in new-age strategies and technologies. As a leader recognized by industry analysts and consultants, Access Healthcare leads the technology advancement in the healthcare BPO sector. The company offers a unique combination of deep healthcare knowledge, automated workflow and performance management systems, and process automation through AI and ML.
The echo suite has bagged the company several recognitions, including a place in the Confederation of Indian Industries’ List of Top 25 Most Innovative Companies of 2020 and Gold honors for excellence in Robotic Process Automation at the Inkspell Innovation Awards 2021.