Access Healthcare's best practices and methodologies make short work of 65,000 charge entry transactions backlog
Charge backlogs are a persistent challenge in the revenue cycle, creating ripple effects across financial operations. Delayed claims lead to delayed reimbursements, inaccurate revenue reports, and potential denials due to missed filing deadlines. For medical billing companies, these issues can jeopardize the financial stability of their physician clients.
A regional medical billing company was riding the wave of rapid expansion, onboarding multiple physician practices in quick succession. While growth signaled success, it also came with a hefty price: each new practice brought significant charge backlogs, straining an already overburdened system.
The situation was further complicated by outdated, niche billing platforms that lacked modern workflows, reducing efficiency and increasing delays. With 65,000 charges already in backlog and no scalable process in place, the company faced a looming threat of revenue leakage—a challenge that could derail their growth trajectory.
The company needed an immediate strategy to clear the backlog. Beyond this immediate need, they required a long-term solution to prevent future bottlenecks and ensure sustainable revenue integrity across their expanding physician network.
Access Healthcare provides high-impact, scalable solution
Recognizing the urgency of the situation, Access Healthcare came on board to manage the challenge head-on. Within just one hour of training on the client’s legacy billing systems, Access Healthcare’s expert team began implementing industry best practices tailored to address the company’s unique workflow challenges.
To maximize efficiency, Access Healthcare deployed its proprietary workflow management tool, alongside an innovative queuing methodology. This approach allocated tasks based on staff expertise and workload capacity while providing real-time visibility into progress. The billing company could now dynamically adjust resources as needed.
Transforming operations and financial performance in just 90 days
Through a combination of dedicated resources, smart automation, and optimized workflow design, Access Healthcare:
Deployed nine full-time specialists to focus exclusively on backlog clearance.
Reduced the charge backlog from 65,000 to 5,000 in just 90 days, ensuring timely claim submissions and reducing revenue risk.
Leveraged our proprietary technology to provide transparent reporting, enabling the client to monitor efficiency and refine processes for long-term stability.
Developed a scalable and repeatable workflow that prevented future bottlenecks.
As the process stabilized, Access Healthcare strategically scaled back resources to help the billing company maintain efficiency while keeping operational costs low ensuring a lean yet effective workforce for sustained success.
A lasting impact on revenue cycle efficiency
By partnering with Access Healthcare, the medical billing company not only eliminated its backlog but also established a best-in-class workflow designed for scalability. With a proven methodology, cutting-edge technology, and a workforce tailored to their needs, the company is poised for continued growth—without the risk of charge entry bottlenecks slowing them down.
Access Healthcare can help streamline your charge entry processes, improve financial outcomes, and keep your revenue cycle running at peak efficiency.