How Access Healthcare redefined workflow efficiency, reduced A/R delays, and drove record collections
An electronic health record (EHR) and practice management company for ambulatory care providers sustained significant revenue loss due to workflow inefficiencies stemming from its previous partner. As the software provider sought to rebuild its value proposition, improving customer satisfaction became a top priority.
The company’s leadership turned to Access Healthcare to resolve these revenue cycle management (RCM)challenges, optimize its revenue cycle, and ensure that financial performance aligned with its long-term business goals.
Access Healthcare’s revenue cycle experts conducted a full operational assessment for the company and identified key breakdowns and inefficiencies. What they uncovered included:
Disjointed operations: The company’s departments worked in silos, creating inefficiencies across the revenue cycle.
Lack of workflow structure: Undefined processes led to errors, delays, and lost revenue opportunities.
Resistance to automation: Limited executive buy-in for workflow technology prevented meaningful process improvements.
Customer dissatisfaction: Clinics within the client’s network faced growing frustration due to billing inefficiencies and delayed reimbursements.
A customized workflow and technology-driven approach to recover lost revenue
After the assessment, Access Healthcare developed and implemented a comprehensive solution designed to streamline processes, close workflow gaps, and optimize financial performance. Key initiatives included:
Redesigning workflow processes for clarity and accountability: We eliminated inefficiencies by defining distinct roles, responsibilities, and standardized processes across all departments.
Leveraging workflow automation: We implemented our workflow management platform and provided real-time visibility, automated key processes, and eliminated revenue leakage.
Enhancing communication and collaboration: We assigned dedicated teams to manage the revenue cycle for specific clinic regions, ensuring proactive oversight and seamless execution.
Resolving A/R and denial management issues in real time: Faster coordination between A/R and Denial Management teams closed process gaps and improved cash flow.
Aligning incentives: Demonstrating our commitment to partnership, Access Healthcare tied its success to the client’s financial performance.
Providing end-to-end revenue cycle support: Beyond workflow improvements, we delivered scalable solutions to support the client’s broader financial and operational goals.
Measurable improvements in collections, efficiency, and customer satisfaction
Through a combination of technology, process optimization, and expert execution, Access Healthcare delivered a measurable, lasting impact:
26 percent reduction in days to bill: Accelerated claim processing and reimbursement cycles.
16 percent reduction in credit balance: Strengthened cash flow and financial accuracy.
13 percent reduction in A/R greater than 90 days: Improved collections and reduced outstanding receivables.
26 percent increase in collections: Resulting in a $1.5 million improvement in revenue capture.
Record-high customer satisfaction scores: The client's network of clinics reported significant improvements in billing efficiency and financial stability.
A lasting partnership built on performance, innovation, and continuous improvement
By implementing a structured, technology-enabled workflow and fostering seamless collaboration between departments, Access Healthcare helped the client not only recover lost revenue but achieve its highest collection rate ever.
This strategic revenue cycle partnership shows where process optimization, automation, and expert execution drive lasting financial and operational success. With Access Healthcare as a trusted partner, the client has a scalable, RCM function built for sustained growth, efficiency, and customer satisfaction.
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