How Access Healthcare provided tech-driven processes, a governance structure, and knowledge management strategies to achieve results
From augmentation to ownership: Transforming customer service for a market leader
Turning backlogs into breakthroughs: A revenue cycle success story
Exact Sciences Corp., a prominent molecular diagnostics company known for its revolutionary product, Cologuard, sought to streamline its order entry process to enhance efficiency and reduce operational backlogs. Access Healthcare was chosen to implement a robust order entry system, aligning with Exact Sciences’ vision of delivering seamless and timely patient care
Scaling to new heights: Transforming CDI and coding process for a $9B acute care system
Streamlining revenue cycle processes using automation, optimized workflows and education
Transparency by design: a collaborative solution for enhanced efficiency and trust
The healthcare industry faces relentless pressure to optimize operations, cut inefficiencies, and enhance financial performance. As a result, healthcare service providers are often expected to deliver more with fewer resources, risking quality compromises and straining customer relationships. Even organizations committed to exceptional service may struggle to keep up with industry demands, making outsourcing a necessary strategy for maintaining efficiency and service excellence.
$10 Million collected from accounts receivable backlog, Positioned client for Growth
Accounts Receivable backlog is not uncommon, particularly in consideration of the ever-increasing complexities of Revenue Cycle Management. While somewhat understandable, the negative impact on the business can be severe. Not only does overall financial health suffer, but for both billing companies and healthcare systems, reputations and the opportunity for growth will be compromised.
Improving Collections and Customer Satisfaction by Applying Revenue Cycle Best Practices and Workflow Enhancement
Our client, a leading national provider of information solutions and revenue cycle management services in the outpatient space, faced a substantial loss of revenue stemming from workflow-related problems with their offshore revenue cycle partner. Management of the workflow was inconsistent with little communication between departments. "Things" were falling through the cracks, most notably, revenue. As the software provider looked to rebuild its value proposition, improving customer satisfaction was a priority, its leadership team asked Access Healthcare to resolve these issues.