Access Healthcare successfully customizes and scales RCM operations to support client's 50% annual growth
Our client provides an advanced RCM software platform designed to help the fast-growing market of independent home-based care organizations manage the complex demands of their operations. The company supports 40 percent of the home health market and 38 percent of hospice providers with more than 120 million patient visits annually.
Rapid growth needed a closely aligned RCM partner
As the revenue cycle services team grew by an astounding 50 percent year over year, the company knew it needed a strategic partner capable of scaling with their rapid growth, which included:
Delivering cost-effective scalability to sustain growth.
Maintaining operational resiliency.
Offering 24/7 coverage for uninterrupted customer service.
Ensuring a values-driven partnership to drive innovation and long-term success.
The company sought a revenue cycle management (RCM) partner that would go beyond transactional support, becoming an extension of their team, providing strategic guidance, and empowering long-term success.
After an extensive RFP process, the company chose Access Healthcare as their RCM partner due to our alignment with their values, ability to innovate, and proven capability to accurately scale operations.
A customized plan to meet growth goals
To support its continued expansion, Access Healthcare developed a tailored strategy designed to enhance operational efficiency, ensure seamless scalability, and strengthen revenue cycle performance. This plan included:
Operational agility to address immediate needs
Access Healthcare demonstrated unmatched agility, redeploying staff within two days to address urgent client needs, such as filling gaps for a client of our client that had lost key personnel. This ensured uninterrupted revenue streams and allowed the company to maintain its commitment to its clients’ missions of patient care.Holiday coverage to support work-life balance
Access Healthcare’s offshore teams provided seamless coverage during US holidays, enabling our client's staff to take time off without compromising service levels.Collaborative governance and transparent communication
A multilayered governance structure was implemented, including daily operational calls, weekly leadership meetings, and monthly business reviews. This formal process, coupled with informal communication channels, fostered a “one team” approach.Scalable growth across new functions
The partnership allowed our client to maintain its extraordinary 50% year-over-year growth. Access Healthcare expanded its services from billing and collections to include authorization, intake, and scheduling, ensuring comprehensive support.Enhanced data visibility for better decisions
By leveraging Access Healthcare’s expertise, our client gained improved visibility into their data, enabling faster insights and more informed decision-making.
Our partnership exemplifies the power of collaboration in achieving shared success goals. Through innovative solutions, agile operations, and a commitment to excellence, Access Healthcare enabled our client to scale its services, enhance operational resilience, and stay at the forefront of the home healthcare industry.
If you’re seeking a trusted partner to optimize your revenue cycle and drive sustainable growth.