Discover how Homecare Homebase (HCHB) partnered with Access Healthcare to scale its revenue cycle operations, ensuring seamless growth, operational resilience, and enhanced service delivery. Learn how strategic collaboration and innovation helped HCHB maintain its 50% year-over-year growth in the home-based care industry.
How the power of close collaboration forged a strategic, growing partnership
Discover how Homecare Homebase (HCHB) partnered with Access Healthcare to scale its revenue cycle operations, ensuring seamless growth, operational resilience, and enhanced service delivery. Learn how strategic collaboration and innovation helped HCHB maintain its 50% year-over-year growth in the home-based care industry.
Infusing scalability and delivering on operational goals
From augmentation to ownership: Transforming customer service for a market leader
Turning backlogs into breakthroughs: A revenue cycle success story
Exact Sciences Corp., a prominent molecular diagnostics company known for its revolutionary product, Cologuard, sought to streamline its order entry process to enhance efficiency and reduce operational backlogs. Access Healthcare was chosen to implement a robust order entry system, aligning with Exact Sciences’ vision of delivering seamless and timely patient care
Scaling to new heights: Transforming CDI and coding process for a $9B acute care system
Streamlining revenue cycle processes using automation, optimized workflows and education
Standardizing revenue cycle operations to unlock $33 million in annual revenue
As a fast-growing national chain of oncology centers with operations in over 20 states sought to accelerate growth through acquisitions, they were looking to address significant revenue cycle denials issues even as they integrated the acquired practices.
In 2019, they turned to Access Healthcare to transform their revenue cycle operations by standardizing processes across the revenue cycle, addressing clinical denials, and improving collections. We utilized a seasoned revenue cycle team, including a strong transition team, clinical coders, denial management experts, and operations leaders to shift focus from denial management to prevention.
Revenue recovery: how a leading academic medical center streamlined its revenue cycle management operations
Our client, a prestigious academic medical system renowned for its excellence in patient care, faced a revenue cycle challenge due to growth. The system serves more than 2 million outpatient visits and manages approximately 300,000 inpatient discharges annually and is comprised of six acute care facilities, four suburban hospitals, and numerous outpatient locations.
Transparency by design: a collaborative solution for enhanced efficiency and trust
The healthcare industry faces relentless pressure to optimize operations, cut inefficiencies, and enhance financial performance. As a result, healthcare service providers are often expected to deliver more with fewer resources, risking quality compromises and straining customer relationships. Even organizations committed to exceptional service may struggle to keep up with industry demands, making outsourcing a necessary strategy for maintaining efficiency and service excellence.
Revenue Cycle Transformation for a DME Company
A large, durable medical equipment (DME) billing software company was looking to expand its revenue cycle management business aggressively. They knew their in-house team and manual processes would not be able to scale and would impact their profit margins. They began to search for an outsourced vendor to partner with and allocate portions of their revenue cycle management. It was imperative that the outsourced vendor be able to handle and scale with the company’s aggressive growth plan and not impact delivery for their current customers.
Delivering enhanced customer experience to a revenue cycle software provider
Outsourcing medical coding has become a common practice among healthcare providers and medical billing companies. The ability to scale effectively, provide a highly educated workforce and a dedicated team of coders has led to cost savings and more efficient processes. However, many companies still struggle with finding the right, trusted partner for this critical discipline of revenue cycle management.
Access Healthcare's best practices and methodologies make short work of 65,000 charge entry transactions backlog
Backlogs are common in many steps along the revenue cycle. Whether they result from a surge of patient encounters, a lack of resources, or inefficiencies in the process, the result can be debilitating to medical practice. Charge backlogs delay claim submissions which lead to delayed reimbursement, which can skew revenue reports. In addition, delayed claims can result in timely filing denials, which cannot be appealed successfully.
$10 Million collected from accounts receivable backlog, Positioned client for Growth
Accounts Receivable backlog is not uncommon, particularly in consideration of the ever-increasing complexities of Revenue Cycle Management. While somewhat understandable, the negative impact on the business can be severe. Not only does overall financial health suffer, but for both billing companies and healthcare systems, reputations and the opportunity for growth will be compromised.
Improving Collections and Customer Satisfaction by Applying Revenue Cycle Best Practices and Workflow Enhancement
Our client, a leading national provider of information solutions and revenue cycle management services in the outpatient space, faced a substantial loss of revenue stemming from workflow-related problems with their offshore revenue cycle partner. Management of the workflow was inconsistent with little communication between departments. "Things" were falling through the cracks, most notably, revenue. As the software provider looked to rebuild its value proposition, improving customer satisfaction was a priority, its leadership team asked Access Healthcare to resolve these issues.
echopay- A solution that eliminates the manual tasks and errors associated with the EoB processing
With millions of healthcare payment transactions to be reconciled with the respective charges on their system, our client, one of the largest cloud-based revenue cycle and EMR software providers, required a scalable solution. Access Healthcare’s echopay delivers over 99% accuracy while improving productivity by 2.5X
echobot - Integrated Revenue Cycle Process Automation Platform
EXECUTIVE SUMMARY
Every business process in the healthcare revenue cycle chain – from medical billing and coding to accounts receivables - presents process automation opportunities. For Healthcare providers to keep their costs-to-collect low, they must move from high-touch manual processes to digital operations by leveraging new-generation robotic process automation capabilities.
As revenue cycle processes need to be addressed in an integrated manner rather than at an individual process level, there is a need to move to an automation platform that improves productivity and overall business outcomes.
The Challenges
With the growing automation needs of our customers and the organization, Access Healthcare wanted an integrated and intelligent platform to support a comprehensive array of bots.
Every new process-specific bot follows the entire life-cycle - from development to deployment, which is time and effort intensive.
Multiple bots (process-specific), but not working in unison
Lack of scalability and flexibility to meet future requirements
The Solution
echobot includes an extensive array of micro-bots to enable automation of the entire process cycle
Subject Matter Experts (not IT team members) can configure these bots to work effectively
A feature-rich design studio (single view) provides quick access to variables, arguments, and import facility
Concurrently running bots – 100s of bots running on one machine – gives you significant infrastructure cost savings.
A comprehensive deployment framework including opportunity, rapid configuration by SMEs, deployment, and development
The Results
Quick configuration by utilizing a rich library of pre-built automation bots
Ease of designing new process scenarios for automation using the design studio
A comprehensive monitoring solution that enables active management of bots, with built-in alerts
Tight coupling with underlying workflow and knowledge management systems to improve monitoring of quality while ensuring process effectiveness
Looking to leverage RPA capabilities for your revenue cycle? Contact us at info@accesshealthcare.com