Exact Sciences Corp., a prominent molecular diagnostics company known for its revolutionary product, Cologuard, sought to streamline its order entry process to enhance efficiency and reduce operational backlogs. Access Healthcare was chosen to implement a robust order entry system, aligning with Exact Sciences’ vision of delivering seamless and timely patient care
Transforming CDI and Inpatient Coding Processes for a Large Healthcare System
One of the largest providers of revenue cycle services to hospitals and healthcare systems contracted with Access Healthcare Services for inpatient DRG Coding, Inpatient CDI services, and DRG Validation from 2021. As a first step, while embarking on the transition of IP DRG coding & CDI processes to our global delivery locations, Access Healthcare established a multi-level governance and transition team. This team included the Client’s HIM leaders, facility-specific hospital staff/ HIIM team members, Access Healthcare’s team of medical coders, and clinical documentation specialists.
Delivering Enhanced Customer Experience to a Revenue Cycle Software Provider
Leading Medical Billing Company Keeps Accounts Receivable in Check. Shifts Focus to Denial Prevention.
Our client, one of the nation’s top medical billing companies, provides revenue cycle solutions to hospitals and physician groups across the country. As one of their hospital clients faced increased days in AR, high denial rates, and increased A/R in the 120+ day aging bucket, Access Healthcare implemented an iterative program to improve metrics quickly and shift focus to denial prevention. Please read the case study for solution details.
echobot - Integrated Revenue Cycle Process Automation Platform
Standardizing revenue cycle operations to unlock $33 million in annual revenue
As a fast-growing national chain of oncology centers with operations in over 20 states sought to accelerate growth through acquisitions, they were looking to address significant revenue cycle denials issues even as they integrated the acquired practices.
In 2019, they turned to Access Healthcare to transform their revenue cycle operations by standardizing processes across the revenue cycle, addressing clinical denials, and improving collections. We utilized a seasoned revenue cycle team, including a strong transition team, clinical coders, denial management experts, and operations leaders to shift focus from denial management to prevention.
Overcoming inpatient and outpatient coding challenges for a leading national health system
echopay- A solution that eliminates the manual tasks and errors associated with the EoB processing
With millions of healthcare payment transactions to be reconciled with the respective charges on their system, our client, one of the largest cloud-based revenue cycle and EMR software providers, required a scalable solution. Access Healthcare’s echopay delivers over 99% accuracy while improving productivity by 2.5X
Anesthesia Billing Company Overcomes Surge in Claims and Cash Flow Errors
Our client, a nationwide medical billing and software company for anesthesia practices, had challenges when it came to billing volumes and AR recovery. By adapting our best practices from years of experience, along with our quality-centric services and efficiency, we were able to overcome a surge in claims and cashflow errors in a complex payor mix with our insurance verification solution.
$10 Million collected from accounts receivable backlog, Positioned client for Growth
Accounts Receivable backlog is not uncommon, particularly in consideration of the ever-increasing complexities of Revenue Cycle Management. While somewhat understandable, the negative impact on the business can be severe. Not only does overall financial health suffer, but for both billing companies and healthcare systems, reputations and the opportunity for growth will be compromised.
Improving Collections and Customer Satisfaction by Applying Revenue Cycle Best Practices and Workflow Enhancement
Our client, a leading national provider of information solutions and revenue cycle management services in the outpatient space, faced a substantial loss of revenue stemming from workflow-related problems with their offshore revenue cycle partner. Management of the workflow was inconsistent with little communication between departments. "Things" were falling through the cracks, most notably, revenue. As the software provider looked to rebuild its value proposition, improving customer satisfaction was a priority, its leadership team asked Access Healthcare to resolve these issues.