Access Healthcare is hiring an Assistant Delivery Manager who is capable of coordinating day-to-day service delivery of large groups of Medical Coders across various specialties. The ideal candidate will have at least 8 years of relevant experience and a proven track record of consistently surpassing customer expectations and steady career growth within the Coding business unit of a similar organization.
JOB LOCATION: CHENNAI, INDIA
KEY RESPONSIBILITIES
Communicate with clients and manage service delivery according to client SLAs.
Create and maintain process documentation and update it on a timely basis.
Manage operations through end-to-end planning, process document review and root cause analysis.
Assist with new team member training, and ensure consistent growth and development.
Review overall staff performance, and ensure that all targets for controlling attrition and shrinkage are met.
Prepare/maintain management/operational reports and maintain process KPI and dashboard metrics.
QUALIFICATIONS
Experience in E/M – IP/OP coding.
Certified coder from AAPC or AHIMA.
Experience in team handling.
Candidate should have good communication skills.
