We are seeking an experienced Medical Coding leader to join us as Assistant Director of Operations to oversee our multi-specialty coding operations, manage a dynamic team, and ensure the delivery of high-quality services. The ideal candidate will possess strong leadership skills, extensive knowledge in denials, Emergency Medicine (EM), and Emergency Department (ED) coding, and will excel in project management.
JOB LOCATION: CHENNAI, INDIA
KEY RESPONSIBILITIES
Deliver client SLAs efficiently and effectively
Create, maintain, and update all process documentation in a timely manner
Manage operations through comprehensive end-to-end planning, process documentation review, and root cause analysis
Oversee project management and revenue management
Assist in the training and onboarding of new team members
Ensure attrition and shrinkage targets are achieved
Review and assess overall staff performance
Handle client calls with professionalism and clarity
Prepare and maintain management and operational reports
Maintain process KPI and dashboard metrics
Job requirements:
Excellent team management and communication skills
QUALIFICATIONS
Minimum 17 years of work experience with specialty in Denials, EM, and ED
Certified coder from AAPC or AHIMA
