We are seeking a highly skilled and experienced Group Leader - Quality for our Medical Coding team. The ideal candidate will be responsible for ensuring the highest standards of quality and efficiency in our coding processes. The role requires exceptional leadership, attention to detail, and a comprehensive understanding of medical coding and quality auditing.
JOB LOCATION: CHENNAI, INDIA
KEY RESPONSIBILITIES
Deliver client Service Level Agreements (SLAs) effectively and consistently
Create and maintain all process documentation, ensuring timely updates
Manage operations through thorough end-to-end planning, process document review, and root cause analysis
Assist in the training and onboarding of new team members
Ensure attrition and shrinkage targets are met
Review and assess overall staff performance
Prepare and process Key Performance Indicators (KPIs), dashboards, and metrics
Job requirements:
Strong understanding of medical coding concepts
Exceptional communication and presentation skills
QUALIFICATIONS
Minimum 7 years of work experience
Proven experience in team handling and management
Expertise in Quality Audit, particularly in E&M)
Ability to handle client calls independently with excellent email communication skills
Proficient knowledge of MS Office, especially Excel
