Lead Director – Operations (Medical Coding)

JOB SUMMARY

We are seeking an experienced Medical Coding leader to join our team in Chennai as Lead Director. The ideal candidate will have 18 years or more of experience in Medical Coding service delivery to US clientele, of which at least 5 years should be in a relevant leadership position responsible for service delivery management, transitions, account P&L and business outcomes. The position will report to the Vice President of Coding Operations.

JOB LOCATION: CHENNAI, INDIA

Key Responsibilities:

  • Oversee daily operations and ensure seamless service delivery for assigned client accounts within the Medical Coding domain

  • Provide direction and strategic guidance to achieve outstanding service delivery and continuous improvement

  • Lead new client transitions in the Medical Coding domain, ensuring smooth implementation and alignment with client requirements

  • Foster effective operational governance, data management practices, and collaboration among diverse internal and external stakeholders

  • Actively engage in client interactions, resolving conflicts, and maintaining strong client relationships

  • Manage financial operations, including revenue and cost analysis, strategic workforce planning, and P&L (Profit and Loss) management

Job requirements:

  • Available to work full-time from our delivery center in Chennai and manage team members across multiple shifts

  • Proficient in high-level coding specifics and updated on evolving industry standard

  • Excellent problem-solving, communication, and organizational abilities

Qualifications:

  • 17+ years of specialized experience in hospital coding, including at least 5 years in a relevant leadership role

  • Valid coding certification from either AAPC or AHIMA

  • Preference will be given to candidates with a valid B1/B2 visa and proven experience in onsite client engagement

  • Demonstrated leadership acumen in managing teams of 500 to 600 or more

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